Privacy Policy

Last updated: June 12, 2025

This privacy policy (hereinafter - Privacy Policy) provides you with information on how Skinsela, MB, legal entity code 307171074, registered office address J. Basanavičiaus g. 73-28, Kėdainiai, LT-57280 (hereinafter - Data Controller) operates the online store https://skinsela.com, including all related information, content, functions, tools, products and services, to provide you, the customer, with a carefully curated shopping experience (hereinafter – Services), and processes your personal data when using the e-shop. Skinsela, MB operates with "Shopify," which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or perform other transactions using the Services or otherwise contact us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read and understood that your information is collected, used, and processed as described in this Privacy Policy.

Personal Data We Collect and/or Process

When we use the term "personal data," we mean information that identifies you or another individual or can be reasonably linked to you or another individual. Personal data does not include anonymously collected information or information that has been de-identified so that it cannot identify you or reasonably link the information to you. Depending on how you use the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data:

• Contact information including your first name, last name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction information, payment method, payment confirmation, and other payment information.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items you view, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, and your previous transactions.
• Communications with us including information you provide when communicating with us, such as sending an inquiry to customer service.
• Usage information including information about your interactions with the Services, including how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you - when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
• Automatically via the Services - from your device when you use our products or services or visit our website. We collect information using cookies, which are described later in the Privacy Policy.
• From our service providers - when we engage such providers to enable the use of certain technologies, and when they collect or process your personal data on our behalf.

How do we use your personal data?

We may use personal data for the following purposes:

• To provide, personalize, and improve the Services. We use your personal data to provide you with the Services, including fulfilling our contract with you, processing your payments, fulfilling orders, remembering your preferences and items of interest, sending account-related notifications, performing purchases, returns, exchanges, or other transactions, creating, managing, and otherwise administering your account, arranging shipping, facilitating returns and exchanges, providing the ability to post reviews, and creating a personalized shopping experience, such as providing product recommendations related to your purchases. This may include using your personal data to better personalize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing, promotional, and advertising messages via email, text messages, or mail, and displaying online product advertisements in our e-shop or on other websites, including advertisements based on previously purchased or carted items and other activity.
• Security and fraud prevention. We use your personal data to authenticate your account, ensure a secure payment and shopping experience, detect, investigate, or respond to potentially fraudulent, illegal, unsafe, or malicious activity, and ensure the safety of the public and our services. If you choose to use the Services and register an account, you assume responsibility for the security of your account data. We strongly recommend that you do not share your username, password, or other access data with others.
• Communication with you. We use your personal data to provide customer service, respond to your inquiries, provide effective services, and maintain business relations with you.
• Legal reasons. We use your personal data to comply with applicable laws and regulations or to respond to valid legal processes, including requests from law enforcement or governmental agencies, to litigate or participate in civil lawsuits, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Cookie Policy

Cookies are small files that websites send to your browser and store on your device. We use cookies to improve the experience and functionality when visiting our website. This online store uses cookies:

Strictly necessary - these cookies are essential for the website to function properly, to log in, and to add items to the cart;

Personalized - these cookies collect information about your actions to personalize your next visit to the site;

Marketing - these cookies are used by us and our partners - "Shopify" - to optimize marketing communication and display ads to you on other websites;

Analytical - these cookies help us understand how you interact with our website. We use the collected data to identify areas for improvement.

For what purposes may we disclose your personal data?

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes and in accordance with this Privacy Policy. Such circumstances may arise:

• With "Shopify," suppliers, and other third parties who provide services on our behalf (e.g., performing IT management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping activities).
• With business and marketing partners to provide you with marketing services and advertise. Our business and marketing partners will use your information in accordance with their privacy notices.
• When you instruct, request, or otherwise consent to us disclosing certain information to third parties, for example, to send you products or by using social networking widgets or login integrations.
  
• In the event of business transactions, such as a merger or bankruptcy, to comply with all applicable laws, legal acts (including responding to subpoenas, search warrants, and similar requirements), to enforce all applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or other individuals.

Relationship with "Shopify"

The Services are provided on the "Shopify" platform, which collects and processes personal data about your access to and use of the Services to provide and improve the Services to you. The information you provide to us will be transferred to and shared with "Shopify." To learn more about how "Shopify" uses your personal data and what rights you may have, please refer to the "Shopify" Consumer Privacy Policy.

Third-party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. When using links to websites with which we are not affiliated or which we do not control, you should review their privacy and security policies and other terms. We do not guarantee or are responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or respective third-party platforms, without limitation to our or third-party use. The inclusion of such links does not imply or suggest that we endorse the content of such platforms or their owners or operators, unless otherwise stated in the Services.

Your Data Security and Retention

Please note that there are no perfect or impenetrable security measures, and therefore we cannot guarantee "perfect security," but we strive with all possible means to protect your personal data. Please remember that any information you send us may become insecure during transmission. We recommend not using unsecured channels to transmit your personal data to us.

The retention period for your personal data depends on various factors, such as whether we need the information to manage your account, provide you with the Services, comply with legal obligations, resolve disputes, or implement other existing agreements and policies.

Your Rights and Choices

These rights are not absolute and may only apply in certain circumstances, and in some cases, we may deny your request if required by law. 

• Right of access/knowledge - you may have the right to request access to your personal data that we hold.
• Right to erasure - you may have the right to request that we erase your personal data that we hold.
• Right to rectification - you may have the right to request that we correct inaccuracies in your personal data that we hold.
• Right to data portability - in certain circumstances and with certain exceptions, you may have the right to receive a copy of your personal data that we hold and to request that we transfer it to a third party.
• Managing communication preferences - we may send you promotional emails, and you can unsubscribe at any time using the unsubscribe option provided in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or completed orders.

Complaints

This Privacy Policy is governed by the laws of the Republic of Lithuania. All disputes arising are resolved by mutual agreement. If an agreement is not reached, they are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, please email us at - info@skinsela.lt. In accordance with applicable personal data protection laws, we are the controller of your personal data.