Refund policy
GENERAL PROVISIONS
These Product Return Rules (hereinafter – the Rules) form part of the agreement between Skinsela, MB, legal entity code 307171074, registered office address J. Basanavičiaus g. 73-28, LT-57280 Kėdainiai (hereinafter – the Seller) and You, under which You have the right to return goods purchased in the http://www.skinsela.com/ online store (hereinafter – the E-shop) (hereinafter – the Products).
You can contact the Seller using the following contacts:
Email: info@skinsela.lt
PRODUCT EXCHANGE OR RETURN
Withdrawal from the contract within 14 days (applies to consumers only)
If you purchase Products in the E-shop as a consumer (i.e., a natural person acting for purposes unrelated to your business, trade, craft or profession (for consumption purposes)), you have the right to return the Products purchased in the E-shop within 14 (fourteen) calendar days from the day you received the Product. You can do this without stating a reason (i.e., by exercising your right to withdraw from a distance contract, which is granted to you by Lithuanian and European Union legal acts).
If you withdraw from the contract, when returning the Product, it must be unused, with labels and in its original packaging, undamaged and without loss of commercial appearance. We will consider that you have met this requirement if, when trying out the Product, you have only performed such actions as are necessary to assess the Product and which you would normally perform if you were examining the Product in a physical store.
To exercise this right, you must notify the Seller by email no later than 14 (fourteen) calendar days from the date of receipt of the Product and attach proof of purchase.
If you decide to withdraw from the contract, you must send the Products back to the Seller at the address specified at the beginning of these Rules without undue delay and in any case no later than 14 (fourteen) calendar days from the day you notified the Seller of the return by email. The deadline will be met if you send the Products before the expiry of the 14 (fourteen) day period. You must bear the costs of returning the Products to the Seller.
If you withdraw from the contract, the Seller undertakes to refund all money paid by you for the Product and its delivery to you to your specified bank account no later than 14 (fourteen) calendar days from the day you notified the Seller of the return by email, but not earlier than when the Seller receives the returned Product (unless the Seller, at its discretion, decides not to wait for the returned Product).
Wholesalers and other buyers who purchase in the E-shop for non-consumer purposes do not have the right to withdraw from the contract, unless otherwise explicitly agreed in writing with the Seller.
Products of unsuitable quality
The Products are subject to the warranty provided by the laws of the Republic of Lithuania, i.e., the Seller is responsible to the consumer for any non-conformity of the Products with quality requirements at the time of delivery of the Product and appearing no later than within two years from the delivery of the Product.
If the Product purchased in the E-shop is of unsuitable quality, you have the right, in accordance with the procedures and terms established by law, to request that the Seller eliminate the defects of the Product free of charge or replace the unsuitable quality Product with a suitable quality Product, and in cases provided by law, to request an appropriate reduction in price, or to return the Product.
If you believe that the Product purchased in the E-shop is of unsuitable quality and you have identified its defects, you must notify the Seller by email no later than two months from the date of detection of the non-conformity and your preferred solution. When notifying of a Product of unsuitable quality, provide a detailed description of where and when the defect occurred, attach photos of the Product and the defect, and other related information that will help identify the defect.
Buyer's rights related to unsuitable quality Products are implemented in accordance with the procedure provided for in Articles 6.364(1)-6.364(3) of the Civil Code of the Republic of Lithuania.
AMENDMENTS AND TERMINATION
The Seller may amend these Rules from time to time. The latest (current) version of the Rules will always be visible and accessible in the E-shop. Before confirming the order, you must familiarize yourself with the version of the Rules in force at that time. Each order will be subject to the version of the Rules that was in force at the time of confirmation of such order.
OTHER CONDITIONS
These Rules are drawn up and shall be interpreted in accordance with the laws of the Republic of Lithuania.
Any disputes, disagreements or claims arising from or related to these Rules, as well as issues of their violation, termination or validity, shall be settled in the courts of the Republic of Lithuania in accordance with the procedure established by the laws of the Republic of Lithuania. The non-judicial consumer dispute resolution body competent to resolve consumer disputes arising from these Rules is the State Consumer Rights Protection Authority (address: A. Goštauto g. 12, LT-01108 Vilnius, tel. (+370 5) 262 6751, email tarnyba@vvtat.lt; website address: https://www.vvtat.lt, an application or complaint can be submitted electronically through the Consumer Rights Information System (VTIS): https://vtis.lt/). A list of consumer dispute resolution bodies of all European Union countries offering out-of-court dispute resolution procedures can be found here: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2. A complaint to Lithuanian and other EU institutions can also be submitted through the online dispute resolution platform https://ec.europa.eu/odr/.
All warnings or other notices related to these Rules will be provided by email (when sent to the Seller - to the email address specified at the beginning of the Rules, when sent to you - to the email address provided at the time of ordering).
If any provision of these Rules is or becomes completely or partially invalid, this shall not affect the validity of the remaining provisions.
Rules updated on June 12, 2025.